At Grab Digital Media, we strive to deliver exceptional digital marketing services tailored to your needs. This policy outlines our guidelines for refunds and cancellations to ensure transparency and protect both our clients and our business. By engaging our services, you agree to the terms below.
1. Service Delivery Confirmation
Upon completing your requested service(s), we will notify you via email or written confirmation. You will have 48 hours to review deliverables and report discrepancies. If no concerns are raised within this period, the service is deemed successfully delivered, and our no-refund policy takes effect.
2. No Refund Policy
We do not offer refunds for services once they have been successfully delivered and accepted (as defined above). Digital marketing services (e.g., SEO, content creation, ad campaigns) require upfront resource allocation, and refunds cannot be provided after work is completed.
3. Cancellation Policy
A. Before Service Commencement
- If you cancel your order before work begins, you may request a partial refund. A 15% administrative fee will apply to cover processing costs.
B. After Service Commencement
- Once work has started, cancellations are not permitted, and no refunds will be issued. You remain responsible for full payment for work completed up to the cancellation date.
4. Exceptions
Refunds or revisions may be considered only in these cases:
- Technical Errors: If we fail to deliver the service due to a verifiable technical error on our end.
- Service Not Rendered: If the service was not provided as outlined in your agreement.
To request an exception, email us at [[email protected]] within 7 days of delivery, including evidence of the issue. We will review and respond within 14 business days.
Note: Grab Digital Media reserves the right to terminate services immediately, without refund, for clients violating our Terms of Service (e.g., abusive behavior, non-payment).
5. Dispute Resolution
- Step 1: Contact our team at [[email protected]] to resolve issues informally.
- Step 2: If unresolved, disputes may proceed to mediation or arbitration per the laws of India.
Chargebacks: Unauthorized payment disputes may result in legal action to recover fees and penalties.
6. Modifications to Policy
We may update this policy periodically. Changes take effect immediately upon posting to our website. Continued use of our services implies acceptance of the revised terms.
7. Contact Us
For questions or concerns about this policy, reach out to:
Email: [[email protected]]
Phone: [8789159929]
Address: [Vill + P.O – Sataki, P.S – Angara Dist – Ranchi 835204 Jharkhand]
By using Grab Digital Media’s services, you acknowledge that you have read, understood, and agreed to this policy.